Wando
Contact
One address reaches us, and a person reads it:
Support
If something in the app is broken, tell us what you were doing and which country your trip is for. That is usually enough to find it.
Subscriptions and refunds
Subscriptions are billed by Apple, not by us. Cancel any time in iOS Settings → Apple Account → Subscriptions; cancelling stops future renewals but does not refund the period you are in. Refunds are handled by Apple under its own policies — request one at reportaproblem.apple.com. We cannot issue them on Apple's behalf, though we are happy to help you work out what happened.
Deleting your account
You can do this yourself, in the app, without asking us: Profile → Preferences → Delete account. It permanently removes your account and your data from our servers. If you cannot get into the app to do it, email us and we will handle it.
Privacy requests
Access, correction, export or deletion requests go to the same address, and we respond within 30 days. Our Privacy Policy sets out what we hold and who else receives it.
Press and partnerships
Same address. Put what you want in the subject line and it will get to the right place.